Privacy Policy

Effective Date: 01.01.26

This Privacy Policy explains how Dextora Agency (“Dextora”,
“we”, “us”, or “our”) collects, uses, stores, and protects personal
information when you visit our website, contact us, or use our services.

By using our website or submitting information to us, you agree to the
practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Contact information: such as your name, email address,
phone number, company name, and any details you provide through forms,
email, or other communication channels.
Project information: such as your business goals,
project requirements, brand assets, files, content, feedback, and other
materials you provide to us.
Technical information: such as your IP address, browser
type, device information, operating system, pages visited, referral source,
and approximate location.
Payment and billing information: such as billing details,
invoices, transaction records, and payment status. We do not store full
payment card details unless explicitly stated by a payment provider.

2. How We Collect Information

We may collect information when you:

visit or browse our website;
submit a contact form or request a quote;
communicate with us by email, phone, messenger, or social media;
purchase, request, or use our services;
send us project files, content, or feedback;
interact with cookies, analytics tools, or similar technologies.

3. How We Use Your Information

We may use your information to:

respond to inquiries and communicate with you;
prepare proposals, quotes, invoices, and contracts;
provide design, development, marketing, consulting, and related services;
manage projects, feedback, revisions, and approvals;
process payments and maintain business records;
improve our website, services, content, and user experience;
send service-related updates or important notices;
protect our website, systems, rights, and business interests;
comply with legal, tax, accounting, or regulatory obligations.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality,
understand visitor behavior, analyze traffic, and enhance user experience.

Cookies are small files stored on your device. You can disable cookies in
your browser settings, but some parts of the website may not work properly.

We may use analytics tools, such as Google Analytics or similar services,
to collect aggregated information about website usage. These tools may
collect technical information such as pages visited, time spent on pages,
browser type, device type, and referral sources.

5. Legal Bases for Processing

Where applicable, we process personal information based on one or more of
the following legal grounds:

your consent;
performance of a contract or steps before entering into a contract;
compliance with legal obligations;
our legitimate business interests, such as improving services and protecting our website;
establishing, exercising, or defending legal claims.

6. Sharing Your Information

We do not sell your personal information. We may share information only when
necessary, including with:

service providers, contractors, or partners who help us deliver services;
hosting, analytics, payment, communication, CRM, or project management providers;
legal, accounting, tax, or professional advisors;
authorities or regulators when required by law;
third parties in connection with a business transfer, merger, or restructuring.

Third parties that process personal information on our behalf are expected
to protect it and use it only for the purposes we authorize.

7. International Transfers

Because we may work with clients, contractors, and service providers in
different countries, your information may be processed or stored outside
your country of residence. Where required, we take reasonable steps to
protect your information in accordance with applicable data protection laws.

8. Data Retention

We keep personal information only for as long as necessary for the purposes
described in this Privacy Policy, including providing services, maintaining
business records, resolving disputes, and complying with legal obligations.

Retention periods may vary depending on the type of information, legal
requirements, contractual obligations, and business needs.

9. Data Security

We use reasonable technical, administrative, and organizational measures to
protect personal information against unauthorized access, loss, misuse,
alteration, or disclosure.

However, no method of transmission or storage is completely secure, and we
cannot guarantee absolute security.

10. Your Rights

Depending on your location and applicable law, you may have rights regarding
your personal information, including the right to:

access the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
object to or restrict certain processing activities;
withdraw consent where processing is based on consent;
request a copy of your information in a portable format;
file a complaint with a data protection authority.

To exercise your rights, please contact us using the details listed below.

11. Marketing Communications

We may send marketing communications only where permitted by law. You can
unsubscribe or opt out of marketing emails at any time by following the
instructions in the email or contacting us directly.

Service-related messages, such as project updates, invoices, or important
notices, may still be sent when necessary.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13,
or the minimum age required by applicable law. We do not knowingly collect
personal information from children.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or policies of
those third parties. Please review their privacy policies before providing
any personal information.

14. Client Work and Portfolio

We may display completed work, case studies, testimonials, logos, or project
descriptions in our portfolio, website, social media, or marketing materials,
unless otherwise agreed in writing.

We do not intentionally publish confidential client information without
permission.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will
be posted on this page with a revised effective date. Continued use of our
website or services after changes are posted means you acknowledge the
updated policy.

16. Contact Us

If you have questions about this Privacy Policy or how we handle personal
information, please contact us:

Dextora Agency
Website: https://dextora.agency
Email: [email protected]